Can I rush a delivery?
Rush delivery is not available for our custom dress shirts. Our other products such as casual shirts, jackets and accessories are available for special delivery using one of our shipping options available.
What countries do you ship to besides the U.S.?
We currently ship to Canada, Mexico, the United Kingdom and many other countries. We offer shipping to these countries through our available shipping options such as USPS, FedEx and UPS.
What is your return policy?
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Items are eligible to be returned if they are unwashed and unworn, do not contain any signs of wear (including odors or stains) or if the item is defective. Returns and exchanges have up to 45 days to return or exchange items purchased at Poor Little Rich Boy. Returns and exchanges must be accompanied by your original receipt of purchase. Customer is responsible for shipping fees for returns and exchanges.
How do I cancel my order?
To change or cancel an order, call within 30 minutes of placing your order online (see our phone numbers below). Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very small.
How can I talk to someone about my order?
Customer service is available to take your call Monday through Friday from 9am to 6pm PST. Please contact us by email using our Contact Us page. Please call 415-494-7907 during business hours and leave a message and we will return your phone call as soon as possible.